Reviews

Beautiful job of cleaning my 3 rugs. I've been happy with their work for years.

Rug picked up. Cleaned. Delivered and put back in place. Have used before. And would use again. Delivered at our convenience as we needed them to hold for a couple of weeks. Hand woven rugs are not necessarily cheap to get clean. But done well. Care taken.

Staff that came to pick up my rugs and drop off were very courteous and professional. They were very careful with my furniture and placed everything back the way I wanted. My rugs look amazing after. Being cleaned! Thank u!

Easy rug drop off and company offered free delivery when the rug was cleaned. Service was fast, cleaning was well done. In addition the two very helpful employees moved a very large, heavy kitchen table to be able to send my kitchen rug in for cleaning. I would never have been able to bring it in myself. All at no extra charge. GREAT Service.

They do an amazing job every year!

Excellent customer service and service team very professional.

The gentlemen who picked up and dropped off my rug were very courteous, on time, and helpful. It is a very convenient to have the company pick up and drop off area rugs for cleaning.

Professional, quick. Nice employees. 1st time used, but will definitely use again. Try em, you'll like em!

Very easy to work with, very professional, did a great job of cleaning some very dirty rugs

I contacted Hadeed-Mercer Rug Cleaning on-line for an estimate on 2 small rugs (4x6 and a 5 ‘ octagon). They called within 2 hours with an estimate which was very reasonable. They offered pick-up and delivery for a nominal charge. They picked up the rugs the next day exactly when they said and called 15 minutes ahead of their arrival. They were very professional in explaining the cleaning process to me and how the charges broke down. They noticed we did not have appropriate padding for the quality of the rugs which were made 25 years ago to coordinate with the furniture in our living room. They offered to have padding cut and delivered with the cleaned rugs for a very reasonable charge. They were very helpful and courteous. The same employees delivered our beautifully cleaned rugs exactly 1 week later and laid them in place making sure we were pleased. I could not be more pleased with the quality of service and results of the cleaning process. Thank you .Hadeed-Mercer!

You exceeded my expectations, my carpet looks and smells amazing, thank you!

From the first phone call, the office staff was friendly and genuinely helpful — not in a scripted way, just normal people who clearly know what they're doing. Pickup was easy, they were on time, which I thought was a really nice touch. It showed up looking better than it has in years. Colors bright, no odor, fringe laying flat, etc.



I've lived in the Richmond area for a while and tried a couple other places before landing here. There's really no comparison. These folks have been doing this for decades and it shows. Will absolutely use them again and have already recommended them to a neighbor.

Great service with picking up rugs and returning them.

Timely reminders, polite and rugs handled with care.

Always pleased when my rugs are returned and always notified on repairs that may be needed.

They did a great job cleaning my oriental Rug And I had them pick another one up because they did such a great job. Very impressed.

There’s no other carpet cleaner or appraiser for Persian rugs th epitomy of the good character an integrity from yanni to Brittany and the delivery guys they all were so nice and professional. Thank you.

Service was exceptional! Everyone I dealt with was super helpful and professional!

Excellent. I have numerous vintage hand knotted oriental rugs of various types and sizes. All were cleaned and repaired expertly. Pet stains removed. I highly recommend this company for any valuable rug. The price was reflective of the service. I will definitely use them again.

Pickup and delivery was on time and the guys were great moving furniture and getting everything back in place. The rugs look great and I could not be happier with the service.

Oriental rugs cleaning. Great job on two rugs. Prompt service, pleasant pick-up and delivery personnel and reasonable price.

Had 3 handmade Persian rugs cleaned and repaired and I could not have been happier… from the service on pickup and delivery which cost nothing by the way to the quality of the repair work everything and everyone was amazing. Highly recommended company!!!

From start to finish everything was professional! We're very happy with your service. Thanks!

From the first call to the final delivery everything was great. Our 20 year old rug had never been cleaned, we got a new mat too and not only does it look great, it feels wonderful to walk on !!! It’s the only place we get our cleaning done.

Friendly service, informative, and careful.

Our oriental rugs look new again! Great service and good clear pricing. Would definitely recommend them.

Very professional in all respects. They were on time for their appointment and took the time to explain the process to me. I was delighted with my rug when they Returned it.

Very professional service and the only place I would trust to clean/repair my middle eastern carpets.

We were very pleased with our experience. Our rug was cleaned, repaired, and delivered with exceptional care. They went above and beyond to help us and we would definitely recommend them.

All I can say is totally awesome service from beginning to end.

The rug I had cleaned is close to 100 years old and likely hasn't been cleaned in as long. Hadee did a beautiful job. What a great experience, professionals all the way.

Great Customer service and my rugs look great!

I had a kitchen runner cleaned and it looks like new. Easy drop off, convenient delivery, fantastic customer service, and great price!

Did a fabulous job of cleaning a very soiled den carpet.

Guys were super helpful, nice and friendly.

Great experience. Great communication. Oriental rug came back clean. exceed expectations and turn around time was quick. Appreciated that they moved the furniture for pickup and placing the rug back into the room.

Quick friendly service...very nice employees..

Great communication, friendly staff, and the pick up and delivery is well coordinated. A pleasure to work with!

Excellent service in every way.

Your repair work was excellent. You cannot even see where the hole was.

Excellent from the beginning phone call to pick up and delivery. All staff, friendly, professional and kind. Attention to detail a priority. I would definitely use them again as I plan to and I highly recommend them for your needs.

Couldn't ask for a better experience! From my inquiry initial call through to my clean rug returning home, everyone I talked to was professional and helpful. I really appreciated that they moved furniture and did it so carefully. They even reassembled the tricky Ruggable system. Making sure I was pleased seemed like a priority. My rug was so clean! The time to get my rug cleaned and back in place was quicker than I expected.

Everyone was kind. We received regular updates for the completion and delivery.

I was very impressed with setting an appointment to pickup my rug, actually having the rug picked up, and delivered back to me. Drivers were friendly/professional. I got phone calls through each step in the process letting me know what to expect next. The rug was cleaned beautifully.

Wonderful experience! Adam made sure my rug had the backing replaced, runner was cleaned, and delivered as promised. Super friendly and easy to work with.

I am extremely pleased with the service. Everything from start to finish was perfect. Every person that I had contact with, whether in person or by telephone was very professional and also very friendly and personable. The rugs came back beautifully and looked like new even though they are 20 year old rugs. They came back with new pads which were thicker and softer than our previous pads. They also cleaned our wall to wall carpets in the upstairs bedrooms and it looks better than ever before. I already referred my neighbors and daughter.

I am very pleased with the excellent job and service Hadeed-Mercer Rug Cleaners did on our two rugs. The larger wool Chinese rug from our dining room had pet accident stains and uneven coloring, most likely due to the light that comes into the room. However, when it came back there was no evidence of either. It was like new - and it is 30 years old! The smaller oriental is just lovely, even and clean. We are very happy with your service, and when needed we certainly will use Hadeed-Mercer again. Thank you.

The crew that collects the rug and brings it back go out of there way to make sure it's done well. We had an issue with our sectional getting put back together and they made it happen! The rug looks and smells great! They have done many rugs for us and always a great experience!

I was pleased with my interactions with all the staff and particularly the work James did to clean my carpets.

Very professional and cordial crew!!

Hadeed did a great job. Rug was picked up and delivered on schedule as promised. Rug looks brand new. Employees were polite and very professional

The rug cleaning work done by Hadeed - Mercer was great, but the delivery men, James and Sha, were the best!! The rug looks like the original after several years of heavy traffic--human and canine. James and Sha were so very polite and offered to help me in any way they could by moving another rug and carrying it for me. I give Hadeed Mercer my highest recommended and commend James and Sha for outstanding service.

My grandmothers rug came out beautiful. The customer service was amazing and the service exceeded my expectations. Will definitely be doing more business with Hadeed

I had a great experience from beginning to end, intake to delivery. They cheerfully picked up two rugs from a storage unit and delivered to my house a few weeks later, clean and fresh, with new carpet pads. The price was extremely reasonable and deliverymen Sha and Corey were very helpful and careful in getting the rugs into place under furniture. Highly recommended!

This is my 3rd time using this company. I’m always pleased with the customer service and quality of service with Hadeed-Mercer.

Great job. Efficient, very competent and pleasant people picking up and delivering the rug.

Hadeed is always my go to for cleaning my big area rugs! They do a wonderful job. They pick up and deliver and my rugs are always returned looking beautiful!

We were very pleased with the rug cleaning and delivery service. The two men who delivered the rug were incredibly helpful and very friendly.

Hadeed has always done a great job with my carpets. The guys who came to pick them up and return them were very professional.

We have used Hadeed Mercer over the years, and we have never been disappointed! Great service, really friendly guys that pick up and deliver, and excellent cleaning of the rugs. They look brand new!

I had 4 rugs that needed cleaning. They looked amazing. The colors were no longer dull. They were brought back to life. Service and delivery were on time.

Great service, Knowledgeable staff, excellent service.

Daniel and Andrew came out to my home this morning to clean my sofa and one upholstered chair as well as take two Oriental rugs in for cleaning. They were punctual and thorough - my furniture looks great and I know the rugs will also. I will have to say that Andrew went above and beyond his job description when he caught a rather large toad that hopped in while the door was open and let it go further out in the yard!!! I have used Hadeed/Mercer before, and was very pleased with the results. I would definitely recommend this company to friends and family!

They were extremely helpful and professional. Will pick up and deliver for free.

Awesome job. Cleaning our carpets, they look brand new! And the professionalism is outstanding. I couldn't recommend them highly enough!

I can not tell you how thankful I am that you all treated my Orientals. With 3 cats & 1 dog, it's a challenge. But with the "pet" treatment you all applied, they come clean and the stains disappear. Thank you so much. I tell everyone about Hadeed.

Excellent customer service

What a perfect experience. Service and communication was outstanding, rugs look great and pick up and delivery team were also outstanding. Helped us out the rugs down. An A+ all around. I cannot recommend them enough.

The service was great and prompt!!

For many years, I have been one of your customers and have enjoyed excellent service from your company. My latest experience was absolutely brilliant and over the top! I am writing to express my sincere appreciation for your delivery men, Elmer and Rafael.

Unfortunately, I experienced a serious issue on Sunday, 31 July 2022 when I discovered an attic contractor dislodged the PVC line from the AC unit which is located in the attic. As a result, substantial water damage and leaks in the attic caused the dining room ceiling to collapse. My hand-made silk oriental rug sustained a significant amount of water damage.

First thing Monday morning, 1 Aug 22, I contacted Hadeed Carpet. I was politely told that the first opportunity to pick up the carpet was the next day. Pick up time for the next day was scheduled. However, within an hour, I received a call from Elmer saying he heard about our water damage and would come to our house within an hour. What fabulous customer service!

Elmer and Rafael picked up my rug and were very professional, friendly, and thoughtful. Today they delivered the cleaned carpet and offered to roll it out and place it in the dining room. This is what I call "old fashion customer service". The kind of service I have learned to expect from Hadeed Carpet.

Elmer and Rafael are wonderful Ambassadors for Hadeed Carpet. I am so thankful that they went the extra mile to help me during this emergency. Please pass on my gratitude for them.

They communicate along the process of cleaning: took photos of rug before and after. Called to say it was on its way to Richmond and to set up delivery of rug.

Excellent cleaning, was kept up to date on process and the staff who picked up and delivered were absolutely outstanding.

Picked up, cleaned, delivered back. The kind of service you wish you got from every company!!

Excellent service!
Satisfied customer.

Everything was great have been using these guys for years
And never had a problem. They always do a great job.

Rugs picked up and cleaned very well.
When returned they were put down. I was very impressed with the whole process!

Good job. I am a repeat customer.

Great cleaning, great service!
We’ve been using Hadeed for our orientals for years!

Excellent service and customer communication.

Outstanding job in repairing a torn carpet and cleaning it after 200 years of use.
Could not be happier with the work.

Just had 3 oriental carpets cleaned by Hadeed. They have been placed in long term storage so I haven’t see what they look like. However, I can attest to Hadeed’s excellent service and communication. Mark was a pleasure to work with. He was very responsive to my questions, explained everything, and gave me a fair deal. The rugs were double wrapped with cedar chips for long term storage and pickup and delivery went smoothly. Glad I went with Hadeed.

Hadeed has cleaned my rugs for years! This time we needed them cleaned and packed for storage. Once again they have done a Superior Job!

Hadeed cleaned 7 Oriental rugs for us. One had a fresh coffee stain and there is no sign of a stain now. The rugs look like new! We also purchased new pads from Hadeed for each rug. The padding is thicker and there is no sliding on the hardwood floors. We are very pleased with Hadeed’s cleaning. Thank you! Highly recommend.

We appreciate the excellent & stress-free service that Shawn provided including everyone
that was involved in the process. We are very happy to have our favorite rug clean again !

I was told about this company by a client. I am beyond thrilled with the results!

They did an amazing job with my mom rugs. Very impressed with the staff and quality care.

Excellent service and i will use them again!

We have used Hadeed before and couldn’t be more pleased with the customer service and carpet cleaning. I highly recommend Hadeed for your next carpet cleaning of your treasured carpets.

Thanks

Great work on my oriental rug. They even sent me pics of my clean rug before delivery to make certain I was satisfied with the result. I would recommend this service as my seven year old rug looks brand new.

Service is always perfect! Just had 2 area rugs returned for my most recent service. We could not be more pleased with the service provided or the way the carpets turned out. Big thank you!

This was the first time we have used Joe Hadeed for our wall to wall rug cleaning. Arthur was extremely professional and competent and did an excellent job. We had used prior on our area rugs that have been picked up and have always been satisfied with the cleaning and professionalism. We will be recommending Joe Hadeed to anyone who asks about rug cleaning. This company is far superior to any others we have used.

We used Hadeed for the first time about a month ago for in-plant cleaning of a large oriental rug, and in-home wall-to-wall carpet and dining room chair fabric cleaning. All work was performed flawlessly and we were extremely pleased with the results. All Hadeed personnel were extremely knowledgeable regarding the cleaning processes they employed.

We’re so pleased with Hadeed Oriental Rug Cleaning to care for our rugs. We realize the trend is to buy modern rugs and just throw them away when they get dirty...but there’s NOTHING like a classic oriental! Thanks to Hadeed to care for ours.

This was our first experience with Hadeed and we were very pleased with the services provided. The staff was very friendly and knowledgeable and they kept us updated every step of the way. They also picked up and delivered our area rug and were reasonably priced. Our 8x10 area rug looks brand new! We highly recommend Hadeed.

All went well.

Hadeed did a beautiful job of cleaning two large rugs and getting large orange (pet throw up) stains out of them by color matching the fibers. The rugs look like they are brand new They are 30+ years old! They also cleaned and repaired another rug that was 40 years old by removing the worn-out fringe and surging the edges so it would not unravel. The rugs were Scothguard-ed to prevent future stains and it works well. I am very impressed and will use them again in the future.

Excellent service, professional, trustworthy, timely. All my carpets (all handmade) go to Hadeed, for years now. Thank you.

Carpet looks great.

Looks so good. 2 young men who picked up were knowledgeable and very polite. Wore masks and booties. I would definately use Hadeed again.